The Hidden Cost: Section 4

What needs to change

The structural shifts that would interrupt the cycle, and who can make them.

“The most dangerous phrase in the language is, ‘We’ve always done it this way.’”

Grace Hopper

In this final section I will focus on potential solutions. To start, I want to share what we heard via the survey.

We’ll explore questions like…

  • What has already helped?

    Clarity and understanding ranked above tools and more capacity.

  • What six areas need to shift?

    Visibility, legitimacy, accountability, capacity, role definition, and language.

  • What can leaders do without becoming ‘more digital’?

    Trust, ownership, and the conditions of the work – not tool proficiency.

  • Where do funders come in?

    The shape of project funding is part of the problem.